{"id":71,"date":"2019-04-30T10:48:18","date_gmt":"2019-04-30T10:48:18","guid":{"rendered":"http:\/?page_id=3"},"modified":"2023-08-14T19:13:46","modified_gmt":"2023-08-14T19:13:46","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/crossbayferrydev.dreamhosters.com\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
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Effective date: July 14, 2023<\/strong><\/p>\n Hornblower Group, Inc. its parents, subsidiaries, and affiliates (\u201cHornblower Group Family of Companies\u201d) are committed to protecting the privacy of your Personal Information.<\/p>\n The Hornblower Group Family of Companies is made up of different legal entities who offer its services and products under different brand names, including, among others, Alcatraz City Cruises, Alcatraz Island Services, American Queen Voyages, Anchor,\u00a0 Bridgeport Shipyard, City Cruises, City Experiences, City Ferries, Devour Tours, HMS Ferries, Hornblower, Journey Beyond, Liberty Landing Ferries, Niagara City Cruises, Niagara Jet City Cruises, NYC Ferry, Seaward Services, Shore Excursions of America, Statue City Cruises, Venture Ashore, and Walks. This privacy statement is issued on behalf of the whole Hornblower Group Family of Companies so when we mention \u201cHornblower\u201d, \u201cCity Experiences\u201d, \u201cAmerican Queen Voyages\u201d, \u201cAQV\u201d, Journey Beyond\u201d, \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d in this privacy statement, we are referring to the relevant company in the Hornblower Group Family of Companies responsible for processing your information. If you are in the European Union, UK, or Switzerland, Hornblower Group, Inc. is the \u201cdata controller\u201d for cityexperiences.com and is responsible for this website and any personal information that is provided via this website.\u00a0 For all other website domains and services, the relevant company in the Hornblower Group Family of Companies who you submit your personal information to is the data controller. If any terms of this Privacy Policy contradict the terms of any privacy policy of any of our Sites (defined below), then the terms of this Privacy Policy will govern.<\/p>\n This policy describes how we treat personal information we collect both online and offline and the choices you have associated with that information.<\/p>\n In addition to the Standard Privacy Policy:\u00a0<\/span>\u00a0<\/span><\/p>\n <\/p>\n This Privacy Policy (\u201cPolicy\u201d) has been designed with you in mind.\u00a0 How it applies to you will depend on the way in which you interact with us.\u00a0 For example, you might<\/span><\/p>\n \u00a0 \u00a0i. Purchase a ticket to and\/or attend one of our many experience offerings; such as our charter yachts, dining cruises and ferry services or take a guided tour or excursion or overnight cruise<\/span>\u00a0<\/span><\/p>\n \u00a0 \u00a0ii. communicate with us through any written, electronic, and oral communications;<\/span>\u00a0<\/span><\/p>\n \u00a0 \u00a0iii. use one<\/span>\u00a0of our websites or mobile applications, and all corresponding webpages and websites that link to or display this Policy (the \u201cSites\u201d);<\/span>\u00a0<\/span><\/p>\n \u00a0 \u00a0iv. create an account or subscribe to our email newsletters;<\/span>\u00a0<\/span><\/p>\n \u00a0 \u00a0v. use any other features or content owned or operated by us; or<\/span>\u00a0<\/span><\/p>\n \u00a0 \u00a0vi. otherwise communicate with us in relation to our business operations.\u00a0<\/span>\u00a0<\/span><\/p>\n These examples and any other interaction, communication, or use of our Sites, facilities, experiences, and\/or employees or independent contractors encompass our \u201cServices\u201d. Your choices and rights with respect to each interaction are explained in more detail below.\u00a0 Click on \u201cLearn More\u201d under each icon for more information or scroll down to read the full policy.\u00a0<\/span>\u00a0<\/span><\/p>\n <\/p>\n What Information We Have and Where We Get It<\/span><\/b> LEARN MORE<\/span>\u00a0<\/a><\/p>\n \u00a0<\/span><\/p>\n How We Use Your Information and Why<\/span><\/b> LEARN MORE<\/span>\u00a0<\/a><\/p>\n \u00a0<\/span><\/p>\n Who We Share Your Data With and Why<\/span><\/b> LEARN MORE<\/span>\u00a0<\/a><\/p>\n \u00a0<\/span><\/p>\n Looking After Your Information<\/span><\/b> LEARN MORE<\/span>\u00a0<\/a><\/p>\n \u00a0<\/span><\/p>\n Contact Us\u00a0<\/span><\/b>\u00a0<\/span><\/p>\n Please contact us if you have any questions<\/span><\/b> LEARN MORE<\/span>\u00a0<\/span><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n Personal Information is any information that relates to you, identifies you personally or could be used to identify you, such as your user ID, name, email address, name, phone number, address and payment account number. The types of Personal Information that we may collect about you include, but are not limited to:<\/span>\u00a0<\/span><\/p>\n We collect information you provide us directly:<\/span><\/b><\/p>\n We collect information you share with us when you use our Services. For example, when you book charter yacht, dining cruise and ferry services through our Sites or by calling us, we may ask your name, street address, email address, and payment information. When you fill out a booking form with us on our Sites, we may collect your name, email, phone, company name and party information. We may also collect your Personal Information in connection with employment at Hornblower that you leave at our Site.<\/span>\u00a0<\/span><\/p>\n We collect information from you passively:<\/span><\/b><\/p>\n We may collect information about your use of the Services. For example, we may collect information that your browser sends whenever you visit our Sites or when you access the Sites by or through a mobile device (\u201cUsage Data\u201d). This Usage Data may include information such as your computer\u2019s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.<\/span> We collect information about you from our Affiliates and Subsidiaries:<\/span><\/b><\/p>\n We may get your Personal Information from a company controlled by or under common control with Hornblower.<\/span>\u00a0<\/span><\/p>\n We collect information about you from third parties:<\/span><\/b><\/p>\n For example, if you use a social media feature with our Sites or post to a social media platform, the social media site will give us some information about you.\u00a0 If we collect information about you from another person, including a family member, friend, or travel agent, who seeks to use our Services on your behalf, that person will be asked to provide us with the same personal information that we would normally collect from you directly to complete your booking. We consider that person to have your consent and authorization to provide us with your personal information for relevant purposes described in the policy, unless and until we are advised otherwise.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n We use information to provide you with products and services<\/span><\/b>\u00a0<\/span><\/i><\/b><\/p>\n We will use your Personal Information to provide information or deliver Services that you request and to allow you to participate in interactive features of our Service when you choose to do so. If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable information to the third party providing the information or performing applicable Services. Your information may be available or provided to third-party service providers and contractors that are contractually obligated to protect your information as disclosed in this Policy.<\/span>\u00a0<\/span><\/p>\n We use information to update you on changes to our services\u00a0<\/span><\/b>\u00a0<\/span><\/p>\n We will send you administrative or account-related information to notify you about changes to our Service. Such communications may include information about Policy updates, confirmations of your transactions, security updates or other relevant transaction-related information. We process your contact information to send you such communications. Service-related communications are not promotional in nature. You are not able to unsubscribe from such communications, otherwise you may miss important developments relating to your account or the Services.<\/span>\u00a0<\/span><\/p>\n We use information to respond to your requests or questions<\/span><\/b>\u00a0<\/span><\/p>\n We collect any information that you provide to us when you contact us, such as with questions, concerns, feedback, disputes or issues. Without your Personal Information, we cannot respond to you or ensure your continued use and enjoyment of the Services.<\/span>\u00a0<\/span><\/p>\n We use information to send you Marketing and Promotional Communications<\/span><\/b>\u00a0<\/span><\/i><\/b>\u00a0<\/span><\/p>\n We may use your Personal Information to contact you with newsletters, marketing or promotional materials, offers, and other information that may be of interest to you based on the Services that you already purchased or enquired about unless you have opted not to receive such information. You may opt-out of receiving any, or all, of these emails from us by following the unsubscribe link or the instructions provided in any email we send. You may opt of our SMS\/texting program by messaging STOP to any SMS message we send. We will not purchase consent, or sell, rent or share consent to opt-in to our mobile SMS\/texting program.<\/span>\u00a0<\/span><\/p>\n We use information to improve our services<\/span><\/b>\u00a0<\/span><\/p>\n We will use your information to gather analysis or valuable information so that we can improve our Services and to detect, prevent and address technical issues. We may also use your information to monitor the usage of our Services including without limitation search terms entered, pages visited and documents viewed.<\/span>\u00a0<\/span><\/p>\n We use information to enforce compliance with our policies<\/span><\/b>\u00a0<\/span><\/p>\n When you access or use our Services, you are bound to our\u00a0Terms of Use<\/a>\u00a0which may be found at this link or on the Site you made your purchase on, the applicable\u00a0Service Terms and Conditions<\/span><\/a>\u00a0for purchases which may be found at this link or on the Site you made your purchase from, the applicable\u00a0Rewards Terms<\/a>\u00a0<\/span>if participating in a Rewards program or, for American Queen Voyages, the\u00a0SSOA Loyalty Program Terms<\/a>, and this Policy. To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Services. We also process your Personal Information to: investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners; and, as applicable, collect fees based on your use of our Services. We cannot perform our Services in accordance with our terms, agreements or policies without processing your Personal Information for such purposes.<\/p>\n We use information to maintain legal and regulatory compliance<\/span><\/b>\u00a0<\/span><\/i><\/b>\u00a0<\/span><\/p>\n Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we process your Personal Information to pay our taxes, to fulfill our business obligations, ensure compliance with employment and recruitment laws or as necessary to manage risk as required under applicable law. Without processing your Personal Information for such purposes, we cannot perform the Services in accordance with our legal and regulatory requirements.<\/p>\n We may disclose your Personal Information with partners and other third parties associated with our Services.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n We will share information within the Hornblower Group family of companies.\u00a0\u00a0<\/span><\/b>\u00a0<\/span><\/p>\n Hornblower is a part of a corporate organization that has many legal entities, business processes, management structures and technical systems, the Hornblower Group Family of Companies. Hornblower may share your Personal Information with this organization in order to provide you with the Services and take actions based on your request.<\/span>\u00a0<\/span><\/p>\n We will share information with third parties who perform services on our behalf.<\/span><\/b>\u00a0<\/span><\/p>\n We may employ third-party companies and individuals to facilitate our Services (\u201cService Providers\u201d), provide the Services on our behalf, perform Service-related services or assist us in analyzing how our Services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.<\/span>\u00a0<\/span><\/p>\n We may share information with third party ticket providers.<\/span><\/b>\u00a0<\/span><\/p>\n We may share information with other third party ticket providers who are providing services.\u00a0 For example, if you purchase a bundle package that includes offerings from a company outside the Hornblower Group Family of Companies (\u201cTicket Provider\u201d), your personal data may be shared to facilitate your purchase.\u00a0 Once personal information is shared with a Ticket Provider, the information becomes subject to the Ticket Provider\u2019s privacy practices.\u00a0<\/span>\u00a0<\/span><\/p>\n We may share information if any part of our business is involved in a merger or acquisition.\u00a0<\/span><\/b>\u00a0<\/span><\/p>\n If Hornblower is involved in a merger, acquisition, or asset sale (each a \u201ctransaction\u201d) your Personal Information may be disclosed to evaluate and facilitate the transaction and\/or transferred as a business asset. Where required, we will provide notice when your Personal Information is transferred or disclosed in relation to a transaction and becomes subject to different privacy policy protections.<\/span>\u00a0<\/span><\/p>\n\n
\nWe collect and store different types of information about you when you create an account, buy tickets, attend our experience offerings, contact us, use our Sites, use apps and social media or otherwise submit Personal Information to us.<\/span>\u00a0This information includes, where applicable, Identity, Contact, Financial, Technical, Profile, Audio and Video, Electronic, Usage, Geolocation, Marketing and Communications, Recruitment, and some Health Data. We may also draw Inferences from this information about your interests and preferences. We collect personal information by fair and lawful means and, wherever appropriate, directly from you.<\/span>\u00a0<\/span><\/p>\n
\nWe will collect and use your information for lots of reasons such as helping you get access to our Services, sharing news, for marketing and as otherwise permitted or required by law.<\/span>\u00a0<\/span><\/p>\n
\nWe may disclose your Personal Information with partners and other third parties associated with our Service. These may include other companies affiliated with Hornblower, IT and system administration service providers, professional advisers, advertising partners, data analytics providers, and others in order to assist in providing our Service to you; We may also disclose to other parties where required or permitted by law.<\/span>\u00a0<\/span><\/p>\n
\nThe security of your data is important to us and we take steps to try to make sure your information is protected and to delete it securely when we no longer need it. However, perfect security does not exist, and we cannot guarantee the absolute security of your Personal Information. Your Personal Information may be processed in another country, and accordingly, may be accessible to courts, law enforcement and national security authorities in those countries.<\/span>\u00a0<\/span><\/p>\n
\nIf you have any questions or feedback about this Privacy Policy, please contact us by emailing us at\u00a0<\/span>privacy@hornblower.com<\/span><\/a>.\u00a0<\/span>\u00a0<\/span><\/p>\n<\/h2>\n
Standard Privacy Policy<\/h2>\n
What Information We Have and Where We Get It\u00a0\u00a0<\/strong><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
\nWe may also use and store information about your location if you give us permission to do so (\u201cLocation Data\u201d). We use this data to provide features of our Service, to improve and customize our Services. You can enable or disable location services when you use our Services at any time by way of your device settings.<\/span>
\n<\/span>LEARN MORE<\/span>\u00a0<\/a><\/p>\n<\/h3>\n
How We Use Your Information and Why\u00a0<\/strong><\/h3>\n
<\/h3>\n
Who We Share Your Data With and Why\u00a0<\/strong><\/h3>\n